/* HB Suporte — itens da fila, indicadores e estados de atendimento. */
.ticket-list{display:flex;flex-direction:column;gap:0;flex:1;min-height:0;overflow-y:auto;padding:0 6px 9px}
.ticket-row{position:relative;display:flex;align-items:flex-start;gap:10px;width:100%;min-width:0;padding:11px 10px;background:transparent;color:inherit;border:0;border-bottom:1px solid var(--line);text-align:left;transition:background .12s}
.ticket-row:hover{background:var(--surface-hover)}
.ticket-row.active{background:var(--surface-selected);box-shadow:inset 3px 0 0 var(--brand-blue);}
.ticket-row.active::before{content:"";position:absolute;left:-6px;top:0;bottom:0;width:3px;background:#087bdd}
.ticket-avatar{display:grid;place-items:center;flex:none;width:35px;height:35px;background:var(--panel2);border:1px solid var(--line);border-radius:8px;color:var(--muted);font-size:15px}
.ticket-row.active .ticket-avatar{background:var(--accent-soft);border-color:var(--line);color:var(--accent)}
.ticket-info{display:flex;flex-direction:column;flex:1;min-width:0}
.ticket-top{display:flex;align-items:center;justify-content:space-between;gap:8px;min-width:0}
.ticket-top strong{font-size:11.8px;font-weight:750;color:var(--text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;min-width:0}
.ticket-top time{flex:none;color:var(--muted);font-size:9.5px}
.ticket-mid{display:flex;gap:6px;align-items:center;margin:4px 0 7px;font-size:10.3px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ticket-mid span:first-child{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ticket-bottom{display:flex;align-items:center;justify-content:space-between;gap:6px;min-width:0}
.protocol{color:var(--accent);font-size:9.5px;font-weight:730;letter-spacing:.2px}
.status-tiny{display:inline-flex;align-items:center;gap:5px;color:#718194;font-size:9.5px;font-weight:600;white-space:nowrap}
.status-dot{display:inline-block;flex:none;width:6px;height:6px;border-radius:50%;background:#e1a34b}
.status-dot.working{background:#3c9270}.status-dot.waiting{background:#dba14a}.status-dot.resolved{background:#20a170}
.ticket-ownership{display:inline-flex;max-width:100%;width:max-content;padding:3px 6px;margin-top:6px;border-radius:4px;background:var(--soft);color:var(--green);font-size:9px;font-weight:680}
.ticket-priority{display:inline-flex;margin-top:6px;font-size:9px;color:#b7652e;font-weight:710}
.ticket-tags{display:flex;flex-wrap:wrap;gap:4px;min-width:0;margin-top:5px}
.ticket-tags i{font-style:normal;color:var(--muted);background:var(--panel2);padding:2px 5px;border-radius:3px;font-size:9px;max-width:115px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.list-placeholder{padding:34px 14px;color:#8a99a8;text-align:center;font-size:11.5px;line-height:1.6}
.queue-sort{display:flex;justify-content:space-between;align-items:center;gap:8px;padding-top:9px;color:var(--muted);font-size:10px}
.queue-sort select{flex:1;min-width:0;max-width:175px;border:0;background:transparent;text-align:right;color:var(--text);font-size:10px;font-weight:650}
.queue-sort select:focus-visible{outline:2px solid var(--accent)}
.ticket-mini-flags{display:none}
@media(max-width:540px){.ticket-list{padding:0 4px 9px}.ticket-row{padding:9px 7px;background:transparent;border-bottom:1px solid var(--line);}.ticket-top strong{font-size:11.4px;color:var(--text);}}
@media(min-width:881px){
  .density-compact .ticket-list{gap:0;padding:0 4px 8px}
  .density-compact .ticket-row{padding:9px 9px;gap:9px}
  .density-compact .ticket-avatar{width:32px;height:32px;font-size:13px;border-radius:7px}
  .density-compact .ticket-top strong{font-size:11.5px}
  .density-compact .ticket-mid{font-size:10px;margin:3px 0 5px}
  .density-compact .ticket-ownership,.density-compact .ticket-priority,.density-compact .ticket-sla-badge,.density-compact .ticket-tags{display:none}
  .density-compact .ticket-mini-flags{display:inline-flex;align-items:center;gap:3px;min-width:0;margin-left:auto}
  .density-compact .ticket-mini-flags b{font-size:8.5px;font-weight:700;padding:1px 4px;border-radius:3px;background:var(--panel2);color:var(--muted);white-space:nowrap}
  .density-compact .ticket-mini-flags .mini-sla{background:#fff0ee;color:#b94843}
  .density-compact .ticket-mini-flags .mini-high{background:#fff1e6;color:#a95a2c}
  .density-compact .ticket-mini-flags .mini-mine{background:var(--soft);color:var(--green)}
  .density-compact .ticket-row.active::before{left:-4px}
  .density-compact .protocol{font-size:9.1px}
  .density-compact .status-tiny{font-size:9px}
}

/* Dark — linhas, filtros e indicadores da fila */
:root[data-theme="dark"] .ticket-row{border-color:var(--line)}
:root[data-theme="dark"] .ticket-row:hover{background:var(--surface-hover)}
:root[data-theme="dark"] .ticket-row.active{background:var(--surface-selected);box-shadow:inset 3px 0 0 #81b6ff}
:root[data-theme="dark"] .ticket-avatar{background:var(--panel2);border-color:var(--line);color:var(--muted)}
:root[data-theme="dark"] .ticket-row.active .ticket-avatar{background:var(--accent-soft);border-color:#6683a4;color:#dceaff}
:root[data-theme="dark"] .ticket-top strong,:root[data-theme="dark"] .ticket-row.has-unread .ticket-top strong{color:#eff1ef}
:root[data-theme="dark"] .ticket-top time,:root[data-theme="dark"] .ticket-mid,:root[data-theme="dark"] .status-tiny,
:root[data-theme="dark"] .list-placeholder,:root[data-theme="dark"] .queue-sort{color:var(--muted)}
:root[data-theme="dark"] .protocol{color:#a7c8ff}
:root[data-theme="dark"] .ticket-ownership{background:var(--soft);color:#bbecd2}
:root[data-theme="dark"] .ticket-priority{color:#ffc188}
:root[data-theme="dark"] .ticket-tags i,:root[data-theme="dark"] .ticket-mini-flags b{background:var(--panel2);color:var(--muted)}
:root[data-theme="dark"] .queue-sort select{color:var(--text)}
:root[data-theme="dark"] .ticket-mini-flags .mini-sla{background:#462c31;color:#ffadab}
:root[data-theme="dark"] .ticket-mini-flags .mini-high{background:#463526;color:#ffd08d}
:root[data-theme="dark"] .ticket-mini-flags .mini-mine{background:#3d453e;color:#ced7cf}

/* Previa da ultima mensagem publica: leitura rapida sem abrir todos os chamados. */
.ticket-preview{display:block;max-width:100%;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:var(--muted);font-size:10.2px;margin:-1px 0 7px;line-height:1.3}
.density-compact .ticket-preview{font-size:9.8px;margin:0 0 5px}
:root[data-theme="dark"] .ticket-preview{color:var(--muted)}

/* 0.10 — fila mais escaneavel: cada linha mostra o mesmo componente semantico. */
.ticket-list{padding:0 4px 9px}
.ticket-row{gap:9px;padding:11px 10px;border-bottom:1px solid var(--line);border-radius:0;background:transparent;}
.ticket-row.active{background:var(--surface-selected);box-shadow:inset 3px 0 0 var(--brand-blue)}
.ticket-row.active::before{display:none}
.ticket-top strong{color:var(--text);font-size:12px}
.ticket-mid{color:var(--muted);margin:4px 0 4px}
.ticket-preview{color:var(--muted);font-size:10.5px;margin:0 0 8px}
.ticket-bottom{display:flex;justify-content:space-between;gap:4px;align-items:center;min-width:0}
.ticket-badges{display:flex;align-items:center;justify-content:flex-end;flex-wrap:wrap;gap:4px;min-width:0}
.ticket-badges .semantic-badge{min-height:18px;padding:2px 5px;font-size:9px}
.ticket-badges .semantic-badge::before{width:5px;height:5px}
.queue-sla-alert{background:#fff0e7;color:#aa3825;font-size:9px;border-radius:4px;padding:2px 5px;font-weight:770;white-space:nowrap}
.protocol{color:var(--accent);font-size:9.5px;flex:none}
@media(min-width:881px){
  .density-compact .ticket-row{padding:10px 9px;gap:9px}
  .density-compact .ticket-avatar{width:31px;height:31px}
  .density-compact .ticket-preview{margin:0 0 6px;font-size:10px}
  .density-compact .ticket-badges .semantic-badge{font-size:8.7px;padding:2px 5px}
}
:root[data-theme="dark"] .ticket-row{border-color:var(--line)}
:root[data-theme="dark"] .ticket-row:hover{background:var(--surface-hover)}
:root[data-theme="dark"] .ticket-row.active{background:var(--surface-selected);box-shadow:inset 3px 0 0 #81b6ff}
:root[data-theme="dark"] .ticket-row.active .ticket-avatar{background:var(--accent-soft);border-color:#6683a4;color:#dceaff}
:root[data-theme="dark"] .ticket-top strong{color:var(--text)}
:root[data-theme="dark"] .ticket-preview{color:var(--muted)}
:root[data-theme="dark"] .ticket-mid{color:var(--muted)}
:root[data-theme="dark"] .protocol{color:#a7c8ff}
:root[data-theme="dark"] .queue-sla-alert{background:#654135;color:#ffe1d1}

/* 0.10.4 — leitura rapida, como uma caixa de mensagens: nao lidas persistem. */
.ticket-row.has-unread:not(.active){background:color-mix(in srgb,var(--surface-selected) 40%,var(--side))}
.ticket-row.has-unread .ticket-top strong{font-weight:820;color:var(--text)}
.ticket-row.has-unread .ticket-preview{font-weight:670;color:var(--text)}
.ticket-row.has-unread .ticket-avatar{border-color:var(--brand-blue);color:var(--accent)}
.ticket-row.is-fresh:not(.active){box-shadow:inset 3px 0 0 var(--brand-blue)}
.ticket-row.is-fresh .ticket-unread{animation:ticket-badge-pulse 1.2s ease-out 3}
.ticket-unread{box-shadow:0 0 0 2px var(--side)}
@keyframes ticket-badge-pulse{0%,100%{transform:scale(1)}50%{transform:scale(1.2)}}
@media(prefers-reduced-motion:reduce){.ticket-row.is-fresh .ticket-unread{animation:none}}
:root[data-theme="dark"] .ticket-row.has-unread:not(.active){background:color-mix(in srgb,var(--surface-selected) 55%,var(--side))}
:root[data-theme="dark"] .ticket-row.has-unread .ticket-preview{color:#e1e9f7}
:root[data-theme="dark"] .ticket-row.has-unread .ticket-avatar{border-color:#729ee1;color:#cddfff}